Skip to content These Terms and Conditions apply to all services provided by Medical Room (“Medical Room”, “we”, “our”, “us”). By booking or attending an appointment with Medical Room, you agree to these Terms and Conditions.
These Terms apply to services booked:
Medical Room reserves the right to update these Terms periodically. The latest version will always be available on our website.
Medical Room provides healthcare and wellness services including but not limited to:
Certain services may constitute regulated activities under the Health and Social Care Act 2008 and may be delivered within a CQC-registered environment where applicable.
Services are delivered by appropriately trained clinicians or healthcare professionals operating within established clinical governance and safety frameworks.
Some clinicians practising at Medical Room operate under practising privileges agreements.
These clinicians are independent practitioners and are not employees of Medical Room unless expressly stated.
Each practitioner remains professionally responsible for their clinical decisions and maintains appropriate professional indemnity insurance.
All services provided by Medical Room are subject to clinical assessment and professional judgement.
Clinicians reserve the right to decline, postpone or modify a service if, in their professional opinion:
Where treatment is declined on clinical grounds, the clinician will normally explain the reasons and may recommend alternative care or referral where appropriate.
Certain diagnostic samples collected at Medical Room may be analysed by third-party accredited laboratories.
Laboratories used may include UKAS-accredited laboratories or other appropriately accredited providers.
Medical Room facilitates the collection of samples and communication of results but does not perform the laboratory analysis itself.
Turnaround times for laboratory results are estimates and may vary depending on laboratory processing times.
Ultrasound and other diagnostic imaging services are performed by appropriately trained practitioners.
Reports are prepared in accordance with recognised professional standards and clinical governance procedures.
Diagnostic reports support clinical assessment but do not replace comprehensive medical evaluation where required.
Results will be communicated as agreed during booking or consultation.
Medical Room may provide explanatory notes alongside results; however, these should not be interpreted as comprehensive medical advice unless a formal consultation has been provided.
Unless explicitly agreed otherwise, Medical Room does not provide ongoing clinical management following diagnostic testing.
Patients are responsible for arranging follow-up with their GP or other healthcare professional where appropriate.
If urgent or concerning symptoms develop, patients should seek immediate medical attention through appropriate emergency services.
Diagnostic tests and screening services provided by Medical Room generate clinical data intended to support healthcare assessment.
Test results should be interpreted within the context of a full medical history, clinical examination and professional medical judgement.
Medical Room does not guarantee that diagnostic testing alone will identify all medical conditions, abnormalities or future health risks.
Some results may fall within laboratory reference ranges yet still require clinical interpretation depending on individual circumstances.
Unless explicitly stated otherwise, Medical Room does not assume responsibility for ongoing clinical interpretation or management of results once they have been issued.
Patients are responsible for seeking appropriate medical advice from their GP or another qualified healthcare professional where interpretation or follow-up is required.
Patients may cancel or reschedule appointments up to 24 hours before the scheduled appointment time without charge.
Cancellations made within 24 hours of the appointment may incur a £50 cancellation fee.
This fee may be:
If a service has already commenced (for example sample collection, treatment, or a home visit), cancellation is no longer possible and the full service fee remains payable.
Payment may be required in advance for certain services.
Where services are cancelled in accordance with Section 9, refunds will normally be processed within 30 days of cancellation confirmation.
Where diagnostic testing has already been performed or samples have been sent to a laboratory, refunds may not be available.
Medical Room reserves the right to deduct reasonable administrative or preparation costs where applicable.
Patients must provide accurate personal and medical information relevant to the service being provided.
Patients should inform clinicians of:
Failure to provide accurate or complete information may affect the safety or suitability of services.
Certain services provided by Medical Room are elective procedures.
As with all medical treatments, risks and complications may occur.
Patients will normally be asked to provide informed consent prior to elective procedures being undertaken.
Medical Room will provide services with reasonable care and skill.
Nothing in these Terms excludes or limits liability where prohibited by law.
Medical Room is not responsible for:
outcomes outside the reasonable control of the clinic.
Medical Room processes personal data in accordance with UK GDPR and the Data Protection Act 2018.
Personal data is processed for the purpose of delivering healthcare services and managing clinic operations.
Further information is available in our Privacy Notice.
Medical Room is committed to maintaining high standards of patient care.
Complaints should be submitted to:
Complaints will be investigated in accordance with the clinic’s Complaints Policy.
Where complaints relate to independent clinicians, they may be shared with that clinician as part of the investigation process.
These Terms and Conditions are governed by the laws of England and Wales.
To order our tests, you must be at least 18 years old. Individuals under 18 require parental consent. Medical Room is not a replacement for traditional healthcare. If you experience any health concerns, you should always consult with a healthcare professional. By placing an order, you agree to our terms of purchase.
Medical room provides top-quality services and the ability to compare your tests over time
Medical Room offers a variety of diagnostic blood tests, available at home or in-clinic with professional nurses. trusted by over 5000 clients per month.
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Our new ultrasound specialists provide a range of Ultrasound Services (TBC), delivering accurate and reliable imaging to support diagnosis and patient care. They utilize modern ultrasound technology to ensure high quality results.
Focused on professionalism and patient comfort, our specialists are committed to clear communication and precise imaging, supporting effective clinical decision-making as services are finalized.
Our Quality Manager is an HCPC-registered multidisciplinary scientist with over 15 years of experience across NHS and private healthcare. He specialises in quality governance, regulatory compliance, and service improvement, with extensive experience supporting ISO, UKAS, and CQC standards to ensure safe, high-quality clinical services.
Dr. Pooyan provides GP consultations, offering comprehensive primary care for a wide range of health concerns. He focuses on accurate diagnosis, preventive care, and effective treatment tailored to each patient’s needs.
With a patient-centered approach, Dr. Pooyan is committed to clear communication, continuity of care, and supporting long-term health and well-being.
Dr. Małgorzata specializes in Gynaecology and Selected Ultrasound Scans, providing comprehensive care focused on accurate diagnosis and women’s health. She combines clinical expertise with advanced imaging techniques to support informed medical decisions.
With a patient-centered and compassionate approach, Dr. Małgorzata is committed to delivering personalized care, ensuring comfort, clarity, and trust throughout every stage of diagnosis and treatment.
Prof. Paweł specializes in Gynaecology and Women’s Health, offering expert care across all stages of a woman’s life. His approach combines extensive clinical experience with evidence-based medicine to support both preventive and specialized gynecological care.
Dedicated to patient well-being, Prof. Paweł focuses on personalized treatment, clear communication, and compassionate care to promote long-term women’s health and quality of life.
Gosia specializes in Phlebotomy and Blood Testing, delivering accurate, safe, and professional sample collection with a patient-centered approach. She ensures each procedure is performed with care, precision, and attention to detail.
With a strong focus on comfort and reliability, Gosia is dedicated to supporting diagnostic accuracy while helping patients feel at ease throughout the testing process.
Kasia specializes in Laser Hair Removal, providing safe, effective, and advanced treatments tailored to each client’s needs. She is committed to delivering smooth, long-lasting results using modern laser technology.
With a focus on comfort and precision, Kasia ensures a professional and welcoming experience while helping clients feel confident and cared for throughout their treatment journey.
Tomasz provides strategic leadership and oversight for the clinic, with a strong focus on clinical governance, operational excellence, and sustainable growth. They are committed to maintaining high standards of care, compliance, and patient experience across all services.
Lisa specializes in Wellness, Diagnostics, and Regenerative Medicine, focusing on a holistic and personalized approach to health. She works with advanced diagnostic tools to identify underlying health concerns and guide effective treatment strategies.
With a strong emphasis on regenerative therapies and preventive care, Lisa is dedicated to helping individuals restore balance, improve vitality, and achieve long-term well-being through modern, science-based solutions.
Dr Danial is a young and ambitious General Practitioner with 13 years of clinical experience and 8 years as a GP. He specialises in home visits and the interpretation of diagnostic test results, providing patients with clear, personalised guidance based on their lab data and symptoms.
In addition to his clinical work, Dr Danial is actively involved in digital health projects, combining his medical expertise with a passion for innovation and technology. He plays a key role in helping modernise healthcare delivery and improve patient access through tech-driven solutions.
With a calm and compassionate approach, he ensures every patient feels heard, understood, and supported — whether at home or through remote consultations.
Dr Torkan is a highly experienced aesthetic doctor with over 12 years of clinical experience, holding a Postgraduate Diploma in Dermatology from Queen Mary University of London and a Medical Degree from Tabriz University in Iran.
She has worked extensively across both NHS and private sectors as a dermatologist before focusing her career on advanced aesthetic medicine. Her deep understanding of skin health, combined with her passion for non-surgical rejuvenation, makes her a trusted expert in treating signs of ageing and enhancing natural beauty.
Dr Torkan is committed to continuous professional development and staying at the forefront of aesthetic innovations. Her approach is deeply patient-centred — every treatment plan is tailored to the unique needs and goals of the individual, with safety, precision, and subtle enhancement as key priorities.
She is available for treatments at our London clinic, offering a wide range of advanced procedures including Botox, dermal fillers, Profhilo, Sculptra, Radiesse, polynucleotides, non-surgical rhinoplasty, and hyperhidrosis treatment.
