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Frequently Asked Questions

Below are some of the most common questions our customers have asked us! If you have a question that isn’t answered in our FAQs then please contact us.

Blood Test

Please ensure you’ve followed any specific instructions related to your test, such as fasting requirements, which can be found on the relevant test information page. Staying well-hydrated beforehand can also help make the blood draw easier.

When you arrive at the clinic, you’ll be asked to complete a short form. Our experienced phlebotomist will then explain the procedure and answer any questions before collecting your sample.

 

If you arrive late for your appointment, we’ll do our best to accommodate you at the next available opportunity. However, if you are more than 10 minutes late, clients with scheduled appointments may be seen ahead of you.

You can reschedule your appointment at any time before it starts using the link in your confirmation email—there’s no fee for doing so.

Please note that if no slots are available later that day or if it’s outside of our clinic hours, you may need to choose a different day for your appointment.

The expected timeframe for your results is based on the turnaround time listed for each test on our website, counted in working days. This begins once your sample has been received by our laboratory, not at the time of collection.

Walk-ins are welcome; however, please keep the following in mind:

  • Booked appointments are given priority

  • There may be a wait, or you might be asked to return on another day due to high demand

  • We recommend booking online for the most reliable and efficient experience

We appreciate your understanding if we’re unable to accommodate walk-ins at certain times.

Ultrasound Service

All Pelvic scans
Kidney and Urinary tract
Prostate & Urinary Tract
Appendicitis
Early Pregnancy Scan

Drink 1 liter of still water (2 pints) 1 hour prior to your scan.
Do NOT use the toilet to ensure your bladder is full upon arrival.
You may continue taking your medication as usual.

 
 
Liver scans
Upper Abdomen
Liver Fibroscan (Liver Elastography)
Do NOT eat for 6 hours prior to scan time.
Combination of above scans Same as respective scan’s preparation.

Most ultrasound scans last between 15 and 45 minutes, depending on the area being examined and the complexity of the case.

Yes, you can bring a companion to your ultrasound appointment. However, some clinics may have restrictions on the number of guests due to space or safety considerations. It’s advisable to check with the clinic beforehand.

The timing of receiving your ultrasound results can vary:

  • Immediate results: For some scans, the results may be available immediately or shortly after the procedure.

  • Referral-based results: In many cases, the images are analyzed by a radiologist, and a report is sent to the doctor who referred you. You may need a follow-up appointment to discuss the findings.

Vitamin Drip

IV vitamin drips are intravenous infusions that deliver a combination of vitamins, minerals, and other nutrients directly into your bloodstream. This method allows for higher absorption rates compared to oral supplements, making it effective for replenishing essential nutrients quickly

IV vitamin drips are commonly used to:

  • Boost energy levels

  • Enhance immune function

  • Improve mental clarity

  • Aid in hydration

  • Support recovery from illness or fatigue

These benefits can vary based on individual health needs and the specific nutrients administered.

A typical IV vitamin drip session lasts between 30 to 60 minutes, depending on the specific formula and your individual needs

The frequency of treatments depends on individual health goals and needs. Some individuals opt for a session approximately once a month, while others may choose more frequent treatments based on their specific requirements.

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