Terms of purchase​

General Terms and Conditions

Medical Room provides a comprehensive array of health analyses for both individuals and organizations. We partner with a network of specialized subcontractors who excel in medical laboratory operations for sample analysis.

Last updated: April 10, 2025

To order our tests, you must be at least 18 years old. Individuals under 18 require parental consent. Medical Room is not a replacement for traditional healthcare. If you experience any health concerns, you should always consult with a healthcare professional. By placing an order, you agree to our terms of purchase.

Test Results

Test results will be delivered digitally through the login credentials you created during registration. The time taken to process results may vary depending on the type of analysis. For specific response time details, please refer to the product page.

 

It is the responsibility of the customer to ensure their unique test ID is properly registered in order to receive the analysis results. To ensure the utmost security, all results are sent encrypted and require ID verification.

Prices and Payment

All prices are quoted in GBP and include VAT.

Payments are processed securely through our payment provider, Stripe, and we accept VISA, Mastercard, and AMEX.

Right of Withdrawal

As a customer, you have the right to cancel your appointment free of charge up to 24 hours before the scheduled date and time. This right applies only if no part of the service has been delivered or initiated (i.e., the blood draw or home visit has not taken place).

Cancellations made within 24 hours of the scheduled appointment will incur a cancellation fee of £50. This fee will either be deducted from your refund amount or charged separately if payment has not yet been processed.

We kindly ask that you notify us as early as possible if you wish to cancel or reschedule your appointment to help us manage resources effectively.

To exercise your right of withdrawal, please contact us at reception@medicalroom.co.uk for further instructions. If the service has been scheduled but not yet performed, we will be happy to assist with the cancellation. Please note that once the service is provided (i.e., once the blood draw or home visit has taken place), the right of withdrawal will no longer apply.

If the service is cancelled in accordance with the right of withdrawal and has not yet been provided, you will receive a full refund. If any costs were incurred to prepare for the appointment or home visit, such as processing fees or equipment preparation, we may reduce the refund amount to cover those costs.

In the event of a right of withdrawal, your refund will be processed within 30 days from the date of cancellation confirmation.

Complaint

Should you receive any inaccurate blood test reports, kindly contact reception@medicalroom.co.uk at your earliest convenience, and we will be happy to assist you.

Dispute Resolution
In the event of a dispute, we follow the recommendations of the General Complaints Board to ensure a fair and transparent resolution process.

Customer Integrity

The personal information you provide in connection with your purchase is stored for the purpose of fulfilling our contractual obligations regarding the products or services provided. In accordance with the Personal Data Protection Act, you have the right to access the information we have on record about you. Should you find any information to be incorrect, please contact us at reception@medicalroom.co.uk , and we will promptly correct or delete it.

 

If you have subscribed to receive our newsletters, we will process your personal data in order to send you relevant updates and information about our business.

Other

Medical Room reserves the right to adjust pricing as needed and is not liable for any errors that may occur due to the laboratory used for sampling and analysis.

Additionally, Medical Room retains the right to make corrections to any inaccuracies in product information.

New ultrasound specialists

Ultrasound Services (TBC)

Our new ultrasound specialists provide a range of Ultrasound Services (TBC), delivering accurate and reliable imaging to support diagnosis and patient care. They utilize modern ultrasound technology to ensure high quality results.

Focused on professionalism and patient comfort, our specialists are committed to clear communication and precise imaging, supporting effective clinical decision-making as services are finalized.

Syd

Registered manager & Blood Collection

Syd specializes in Registered manager & Blood Collection, helping patients understand their results and what they mean for overall health. He provides clear guidance based on diagnostic findings to support informed medical decisions.

With a supportive and approachable style, Syd focuses on clarity, accuracy, and personalized recommendations to promote better health outcomes.

Dr. Pooyan

GP consultation

Dr. Pooyan provides GP consultations, offering comprehensive primary care for a wide range of health concerns. He focuses on accurate diagnosis, preventive care, and effective treatment tailored to each patient’s needs.

With a patient-centered approach, Dr. Pooyan is committed to clear communication, continuity of care, and supporting long-term health and well-being.

Dr. Malgorzata

Gynaecology & Selected Ultrasound Scans

Dr. Małgorzata specializes in Gynaecology and Selected Ultrasound Scans, providing comprehensive care focused on accurate diagnosis and women’s health. She combines clinical expertise with advanced imaging techniques to support informed medical decisions.

With a patient-centered and compassionate approach, Dr. Małgorzata is committed to delivering personalized care, ensuring comfort, clarity, and trust throughout every stage of diagnosis and treatment.

Prof. Pawel

Gynaecology & Women’s Health

Prof. Paweł specializes in Gynaecology and Women’s Health, offering expert care across all stages of a woman’s life. His approach combines extensive clinical experience with evidence-based medicine to support both preventive and specialized gynecological care.

Dedicated to patient well-being, Prof. Paweł focuses on personalized treatment, clear communication, and compassionate care to promote long-term women’s health and quality of life.

Gosia

Phlebotomy & Blood Testing

Gosia specializes in Phlebotomy and Blood Testing, delivering accurate, safe, and professional sample collection with a patient-centered approach. She ensures each procedure is performed with care, precision, and attention to detail.

With a strong focus on comfort and reliability, Gosia is dedicated to supporting diagnostic accuracy while helping patients feel at ease throughout the testing process.

Kasia

Laser Hair Removal

Kasia specializes in Laser Hair Removal, providing safe, effective, and advanced treatments tailored to each client’s needs. She is committed to delivering smooth, long-lasting results using modern laser technology.

With a focus on comfort and precision, Kasia ensures a professional and welcoming experience while helping clients feel confident and cared for throughout their treatment journey.

Tomasz

Primary Care Clinician

Tomasz is an experienced UK-based General Practitioner providing comprehensive care for adults and families. He adopts a patient-centred approach, focusing on clear communication, prevention, and continuity of care.

His clinical interests include men’s health, chronic disease management, mental health, and preventative medicine. Dr. Carter is committed to supporting patients in making informed decisions about their health and wellbeing.

Known for his approachable and professional manner, he aims to create a supportive environment where patients feel comfortable discussing their health concerns.

Lisa

Wellness, Diagnostics & Regenerative Medicine

Lisa specializes in Wellness, Diagnostics, and Regenerative Medicine, focusing on a holistic and personalized approach to health. She works with advanced diagnostic tools to identify underlying health concerns and guide effective treatment strategies.

With a strong emphasis on regenerative therapies and preventive care, Lisa is dedicated to helping individuals restore balance, improve vitality, and achieve long-term well-being through modern, science-based solutions.

Dr Danial

GP & Digital Health Enthusiast

Dr Danial is a young and ambitious General Practitioner with 13 years of clinical experience and 8 years as a GP. He specialises in home visits and the interpretation of diagnostic test results, providing patients with clear, personalised guidance based on their lab data and symptoms.

In addition to his clinical work, Dr Danial is actively involved in digital health projects, combining his medical expertise with a passion for innovation and technology. He plays a key role in helping modernise healthcare delivery and improve patient access through tech-driven solutions.

With a calm and compassionate approach, he ensures every patient feels heard, understood, and supported — whether at home or through remote consultations.

Dr. Torkan

Aesthetic Doctor & Dermatology Specialist

Dr Torkan is a highly experienced aesthetic doctor with over 12 years of clinical experience, holding a Postgraduate Diploma in Dermatology from Queen Mary University of London and a Medical Degree from Tabriz University in Iran.

She has worked extensively across both NHS and private sectors as a dermatologist before focusing her career on advanced aesthetic medicine. Her deep understanding of skin health, combined with her passion for non-surgical rejuvenation, makes her a trusted expert in treating signs of ageing and enhancing natural beauty.

Dr Torkan is committed to continuous professional development and staying at the forefront of aesthetic innovations. Her approach is deeply patient-centred — every treatment plan is tailored to the unique needs and goals of the individual, with safety, precision, and subtle enhancement as key priorities.

She is available for treatments at our London clinic, offering a wide range of advanced procedures including Botox, dermal fillers, Profhilo, Sculptra, Radiesse, polynucleotides, non-surgical rhinoplasty, and hyperhidrosis treatment.