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Frequently Asked Questions

Below are some of the most common questions our customers have asked us! If you have a question that isn’t answered in our FAQs then please contact us.

General

What services does Medical Room provide?

Medical Room offers a wide range of healthcare services including diagnostic GP consultations, Blood tests, Ultrasound scans, Vitamin drips, Gynaecology, Laser Hair Removal and Aesthetics treatments. These services support overall health screening, diagnostics, and wellness monitoring.

Appointments can be booked easily online through the Medical Room website by selecting your preferred service, date, and location. You can also contact us by email at Reception@medicalroom.co.uk, via WhatsApp, or by calling +44 203 988 8777.

While a GP referral is not mandatory, it is recommended. Patients can self-refer and easily book blood tests, ultrasound scans, or IV therapy online via the Medical Room website.

You can cancel your appointment free of charge up to 24 hours before your scheduled visit, provided the service hasn’t begun. If canceled within 24 hours, a cancellation fee may apply. Refunds for cancellations made in time are processed within 7 to 14 Working days

Blood Test

Do I need to prepare before my blood test?

Preparation depends on the type of test being carried out. Some blood tests require fasting for a specific period, while others do not. You will be informed in advance if any preparation is required.

The blood sample is usually taken within a few minutes, and most appointments are completed within 10–15 minutes.

Results are typically available within 24–72 hours, depending on the test. We will contact you once your results are ready.

All test results and personal information are stored securely and managed in accordance with GDPR and UK data protection regulations.

Ultrasound Service

Please check what preparation is needed before your ultrasound scan below:
All Pelvic scans
Kidney and Urinary tract
Prostate & Urinary Tract
Appendicitis
Early Pregnancy Scan

Drink 1 liter of still water (2 pints) 1 hour prior to your scan.
Do NOT use the toilet to ensure your bladder is full upon arrival.
You may continue taking your medication as usual.

 
 
Liver scans
Upper Abdomen
Liver Fibroscan (Liver Elastography)
Do NOT eat for 6 hours prior to scan time.
Combination of above scans Same as respective scan’s preparation.

Most ultrasound scans last between 15 and 45 minutes, depending on the area being examined and the complexity of the case.

Yes, you can bring a Guest to your ultrasound appointment. However, It’s advisable to check with the clinic beforehand.

The timing of receiving your ultrasound results can vary:

  • Immediate resultsFor some scans, the results may be available immediately or shortly after the procedure. ​

  • Referral-based resultsIn many cases, the images are analyzed by a radiologist, and a report is sent to the doctor who referred you. You may need a follow-up appointment to discuss the findings.

Vitamin Drip

What are IV vitamin drips?

IV vitamin drips are intravenous infusions that deliver a combination of vitamins, minerals, and other nutrients directly into your bloodstream. This method allows for higher absorption rates compared to oral supplements, making it effective for replenishing essential nutrients quickly

IV vitamin drips are commonly used to:

  • Boost energy levels

  • Enhance immune function

  • Improve mental clarity

  • Aid in hydration

  • Support recovery from illness or fatigue

These benefits can vary based on individual health needs and the specific nutrients administered.

A typical IV vitamin drip session lasts between 30 to 60 minutes, depending on the specific formula and your individual needs

The frequency of treatments depends on individual health goals and needs. Some individuals opt for a session approximately once a month, while others may choose more frequent treatments based on their specific requirements.

Laser hair removal

How many laser hair removal sessions are needed?

Most patients require a course of 6–8 sessions for optimal hair reduction, depending on hair type, skin type, and treatment area.

Temporary redness or mild swelling can occur but usually resolves within a few hours.

Suitability depends on individual skin and hair characteristics. A consultation is required before treatment begins.

Treatments are carried out using approved medical devices by trained practitioners, following safety guidelines.

Gp Consultation

Do I need an appointment to see a GP?

Yes. All GP consultations are offered by appointment only to ensure adequate time and privacy for each patient.

Appointments typically last between 15 and 30 minutes, depending on your medical needs.

Yes. Our GPs provide care for patients of all ages.

All doctors are fully registered with the General Medical Council (GMC).

Gynaecology

Do I need an appointment for gynaecology services?

Yes. All gynaecology consultations are by appointment only.

Yes. Our gynaecologists provide advice on contraception, fertility, and reproductive health.

Where possible, patient preferences are accommodated. Please mention your preference when booking.

Yes. All consultations and records are kept strictly confidential.

Hair transplantation

What is a hair transplant procedure?

A hair transplant involves relocating healthy hair follicles from one area of the scalp to areas affected by hair thinning or loss.

Local anaesthetic is used to minimise discomfort. Most patients report only mild pressure sensations.

Depending on the extent of treatment, procedures usually last between 4 and 8 hours.

New hair growth typically begins after 3–4 months, with full results developing over 9–12 months.

Aesthetic Treatments

What are aesthetic treatments?

Aesthetic treatments are non-surgical procedures designed to improve skin appearance and address concerns such as fine lines and pigmentation.

The number of sessions depends on the treatment and individual goals. A personalised plan is discussed during consultation.

Treatments are provided by trained practitioners following UK clinical and safety standards.

In some cases, treatments may be combined where clinically appropriate.

Clinic for Rent

Is the clinic suitable for different medical specialties?

Yes. The clinic space is suitable for a wide range of medical and wellness services, subject to regulatory requirements.

Flexible rental options are available, including hourly, daily, weekly, or monthly arrangements.

You can email us at Reception@medicalroom.co.uk, message us on WhatsApp, or call us at +44 203 988 8777 to check availability or ask any questions.

Please note that our clinic does not have a lift and is not wheelchair accessible. If you have mobility needs or require assistance, please contact us before your visit so we can discuss how best to support you.

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New ultrasound specialists

Ultrasound Services (TBC)

Our new ultrasound specialists provide a range of Ultrasound Services (TBC), delivering accurate and reliable imaging to support diagnosis and patient care. They utilize modern ultrasound technology to ensure high quality results.

Focused on professionalism and patient comfort, our specialists are committed to clear communication and precise imaging, supporting effective clinical decision-making as services are finalized.

Syd

Quality Manager

Our Quality Manager is an HCPC-registered multidisciplinary scientist with over 15 years of experience across NHS and private healthcare. He specialises in quality governance, regulatory compliance, and service improvement, with extensive experience supporting ISO, UKAS, and CQC standards to ensure safe, high-quality clinical services.

Dr. Pooyan

GP consultation

Dr. Pooyan provides GP consultations, offering comprehensive primary care for a wide range of health concerns. He focuses on accurate diagnosis, preventive care, and effective treatment tailored to each patient’s needs.

With a patient-centered approach, Dr. Pooyan is committed to clear communication, continuity of care, and supporting long-term health and well-being.

Dr. Malgorzata

Gynaecology & Selected Ultrasound Scans

Dr. Małgorzata specializes in Gynaecology and Selected Ultrasound Scans, providing comprehensive care focused on accurate diagnosis and women’s health. She combines clinical expertise with advanced imaging techniques to support informed medical decisions.

With a patient-centered and compassionate approach, Dr. Małgorzata is committed to delivering personalized care, ensuring comfort, clarity, and trust throughout every stage of diagnosis and treatment.

Prof. Pawel

Gynaecology & Women’s Health

Prof. Paweł specializes in Gynaecology and Women’s Health, offering expert care across all stages of a woman’s life. His approach combines extensive clinical experience with evidence-based medicine to support both preventive and specialized gynecological care.

Dedicated to patient well-being, Prof. Paweł focuses on personalized treatment, clear communication, and compassionate care to promote long-term women’s health and quality of life.

Gosia

Phlebotomy & Blood Testing

Gosia specializes in Phlebotomy and Blood Testing, delivering accurate, safe, and professional sample collection with a patient-centered approach. She ensures each procedure is performed with care, precision, and attention to detail.

With a strong focus on comfort and reliability, Gosia is dedicated to supporting diagnostic accuracy while helping patients feel at ease throughout the testing process.

Kasia

Laser Hair Removal

Kasia specializes in Laser Hair Removal, providing safe, effective, and advanced treatments tailored to each client’s needs. She is committed to delivering smooth, long-lasting results using modern laser technology.

With a focus on comfort and precision, Kasia ensures a professional and welcoming experience while helping clients feel confident and cared for throughout their treatment journey.

Tomasz

DIrector

Tomasz provides strategic leadership and oversight for the clinic, with a strong focus on clinical governance, operational excellence, and sustainable growth. They are committed to maintaining high standards of care, compliance, and patient experience across all services.

Lisa

Wellness, Diagnostics & Regenerative Medicine

Lisa specializes in Wellness, Diagnostics, and Regenerative Medicine, focusing on a holistic and personalized approach to health. She works with advanced diagnostic tools to identify underlying health concerns and guide effective treatment strategies.

With a strong emphasis on regenerative therapies and preventive care, Lisa is dedicated to helping individuals restore balance, improve vitality, and achieve long-term well-being through modern, science-based solutions.

Dr Danial

GP & Digital Health Enthusiast

Dr Danial is a young and ambitious General Practitioner with 13 years of clinical experience and 8 years as a GP. He specialises in home visits and the interpretation of diagnostic test results, providing patients with clear, personalised guidance based on their lab data and symptoms.

In addition to his clinical work, Dr Danial is actively involved in digital health projects, combining his medical expertise with a passion for innovation and technology. He plays a key role in helping modernise healthcare delivery and improve patient access through tech-driven solutions.

With a calm and compassionate approach, he ensures every patient feels heard, understood, and supported — whether at home or through remote consultations.

Dr. Torkan

Aesthetic Doctor & Dermatology Specialist

Dr Torkan is a highly experienced aesthetic doctor with over 12 years of clinical experience, holding a Postgraduate Diploma in Dermatology from Queen Mary University of London and a Medical Degree from Tabriz University in Iran.

She has worked extensively across both NHS and private sectors as a dermatologist before focusing her career on advanced aesthetic medicine. Her deep understanding of skin health, combined with her passion for non-surgical rejuvenation, makes her a trusted expert in treating signs of ageing and enhancing natural beauty.

Dr Torkan is committed to continuous professional development and staying at the forefront of aesthetic innovations. Her approach is deeply patient-centred — every treatment plan is tailored to the unique needs and goals of the individual, with safety, precision, and subtle enhancement as key priorities.

She is available for treatments at our London clinic, offering a wide range of advanced procedures including Botox, dermal fillers, Profhilo, Sculptra, Radiesse, polynucleotides, non-surgical rhinoplasty, and hyperhidrosis treatment.